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Customer Service

Our customer service is the foundation of our success, offering a means in which merchants can reconcile their deposits, get account statement clarifications, and have questions answered regarding rates, fees, chargebacks and retrievals.

Call Centers

FDIS call center representatives are available 24 hours a day, 7 days a week, every day of the year to answer merchant account questions. Our staff can address queries in more than 140 languages and dialects.

Help Desk

The POS Help Desk is invaluable to merchants and agents when it comes to downloading and troubleshooting equipment.

Agents can provide a higher quality customer service by utilizing the technical knowledge of the POS Help Desk representatives. Merchants can have questions answered about their point-of-sale (POS) processing equipment by reliable POS Help Desk representatives, 24 hours a day, 7 days a week.

New merchants can call the Help Desk for training instructions and for operations and terminal downloading assistance. In addition, all merchants can call when they need a terminal downloaded with a processing application. When merchants encounter a terminal challenge, the Help Desk troubleshoots the issue and, in many instances, can fix it over the telephone.